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Usually within two business days after you close your batch.

We maintain one of the highest approval rates in the industry. With our free application you have nothing to lose.

You get four things:

• A Flagship Merchant Services merchant account to accept major credit cards.
• An Authorize.Net Payment Gateway script to integrate into your Web site so your customers can make purchases directly off your site 24 hours a day without you having to run the transaction manually.
• An Authorize.Net Virtual Terminal to run transactions manually through your computer.
• 24/7 toll free customer and technical support along with a dedicated website where you can review all of your transactions, run reports and download your monthly statement.

No, we provide you with code that passes your customer's information to our gateway. However, merchants that have a large number of products may find it easier to use a shopping cart. However, if you strictly process mail order and/or telephone order transactions, then you do not need a shopping cart.

To help save time and make sure our customers can get help whenever or wherever they need it, we offer a multi-level support system.

iAccess, our self-service customer portal, provides the first level of support. Customers can live-chat with support agents, make account changes, and find resources all from within iAccess. Please visit iaccessportal.com

For support over the phone, customers can call their dedicated account representative for with quick questions or assistance with contacting our specialized support experts.

Our general support team is here to help when your account representative is unavailable. We also offer a 24/7 technical helpdesk for time sensitive, technical questions and issues. Please call us at 800-327-0093

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Yes. Once you receive your credit card terminal a representative from Flagship will train you on how to use the terminal. In addition, we provide a toll-free customer service number you can call 24 hours a day, 7 days a week, so you can receive help at any time.

Whether you are building an e-commerce Web site, a traditional retail business or a mail order/telephone order business, you will want to open a Flagship Merchant Services merchant account, which enables you to accept payments for customer purchases

Merchant accounts are generally approved within two business days and merchants can process the next business day.

Please consult your Flagship representative regarding the various options available.

Authorize.Net® enables all types of merchants to accept secure and reliable credit card payments quickly and easily. They offer flexible application programming interfaces (API's) with no licensing or development fees, and have numerous certified third-party options that offer quick and secure integration methods.

There are four steps to receiving your money: 1. Initiating; 2. Authorizing; 3. Completing the transaction, and; 4. Receiving your funds

Step 1 – Initiating the transaction to verify that a card is active and within the approved spending limit:

• Retail and/or restaurant merchants swipe the credit card through a point-of-sale terminal (i.e., card is physically present).
• Mail order/telephone order merchants enter the card identifiers the customer has provided by mail, telephone or fax (i.e., the card is not present).
• Internet environment-Customer provides your Web site with card identifiers (i.e., card is not present).

Step 2 – Real-time authorizing, which reduces chargebacks and catches card-entry errors:

• Credit card number is entered.
• Terminal or software transmits the credit card number and expiration date and sales total.
• Data is transmitted to customer’s credit card-issuing bank.
• Customer’s issuing bank approves or declines the transaction.

Step 3 – Completing the transaction:

• Merchant’s terminal or software transmits transaction details in a batch at the close of the business day.
• The transactions are forwarded to each credit card company, which redirects the transactions to appropriate banks.
• Bank debits credit cardholder’s account.

Step 4 – Receiving your funds:

• Your bank account is then credited with the appropriate dollar amount, usually within two business days.

Enter your information on the “Get Started Here!” form and we will contact you shortly.

Because we offer very low and competitive pricing, we have a strict policy of only selling equipment and services to customers who use our credit card processing services. We reserve the right to refuse sales to merchants who do not have a merchant account with our company and to any resellers.

• We will handle equipment replacement and warranty service for the first thirty (30) days after purchase. All equipment purchased through Flagship Merchant Services is covered by the manufacturer’s warranty.

• After thirty (30) days, we help our customers contact their equipment manufacturers for service on all warranties.

• New and unopened equipment may be returned, at the merchant’s expense, within the first thirty (30) days of purchase. (A restocking fee of 15% to 25% of the purchase price will be applied to the return.)

• Any equipment not returned in the original packaging including all cords, parts, and manuals will be refused and returned to sender without a refund.

• Software, any Internet gateway license fees, and any set-up fees purchased through Flagship Merchant Services cannot be returned for a refund.

• Our merchant accounts are bound by the terms and conditions of the merchant services processing agreement and are not subject to the equipment return policy.

The Payment Card Industry (PCI) Data Security Standards (DSS) is a set of requirements for enhancing payment account data security. These standards were developed by the PCI Security Standards Council, which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa, Inc., to facilitate industry-wide adoption of consistent data security measures on a global basis.

No. Merchants have been advised to take the PCI self-assessment and be compliant for the past few years. The framework of the PCI data security standards has existed in different forms for some time now and continues to evolve. You may be more familiar with the payment brands’ programs that promote the implementation of the PCI DSS.

• MasterCard®: Site Data Protection (SDP) program
  • Mastercard.com/sdp
• Visa®: Cardholder Information Security Program (CISP)
  • Visa.com/cisp
• Discover® Network: Discover Information Security & Compliance (DISC)
  • Discovernetwork.com/fraudsecurity/disc.html
• American Express®: Data Security Operating Policy
  • AmericanExpress.com/datasecurity

The minimum requirement is that you complete a PCI DSS self-assessment questionnaire on an annual basis. If you electronically store cardholder information or if your processing systems have any internet connectivity, a quarterly scan by an approved scanning vendor is also required.

Yes, all merchants, whether small or large, need to be PCI compliant. The payment brands have collectively adopted PCI DSS as the requirement for organizations that process, store or transmit payment cardholder data. Inherent in having a merchant account is the ability to handle cardholder data.

Yes, all merchants, whether small or large, need to be PCI compliant. The payment brands have collectively adopted PCI DSS as the requirement for organizations that process, store or transmit payment cardholder data. Inherent in having a merchant account is the ability to handle cardholder data.

The PCI Security Standards Council has various requirements programs. The Payment Application Data Security Standards (PA-DSS) is a set of requirement to help software vendors and others develop secure payment applications that do not store prohibited data such as full magnetic stripe, CVV2 or PIN data, and ensure their payment applications support compliance with the PCI DSS.

Use of a terminal/gateway that runs PA-DSS certified software is one of many components that are evaluated in the assessment of an account’s PCI DSS compliance.

An approved scanning vendor is an organization that validates adherence to certain DSS requirements by performing vulnerability scans of a merchant's internet-facing systems.

Yes, but if you have already become PCI compliant, then you will not have to pay any additional fees for the calendar year.

Yes. Upon completion of your PCI certification, you will receive a certificate of compliance, and if requested, a logo to display on your website

MasterCard and Visa require all acquirers to report on the PCI Compliance of their merchants. If you choose not to complete the self-assessment questionnaire you may overlook certain data security practices that minimize your risk of a security breach. In the event that your business is compromised, you may be subject to fines of up to $500,000 per payment brand. These fines would be in addition to the expenses and fraudulent transactions resulting from the breach.

The PCI compliance certificate is valid for one year from the date the certificate is issued. You are required to complete the PCI DSS self-assessment questionnaire on an annual basis.